Small Changes can make a big difference

Rob has been asked to investigate companies and find out what the star performers are doing differently to the mediocre performers and this book is all about his findings and also a lot of scientific experiments that have been done to work out what makes exceptional people.

Small Changes can make a big difference

Hi all

I am reading a wonderful new book called “the Extra one Per Cent – how small changes make exceptional people” by Rob Yeung. The information I am getting from it is really interesting. Rob has been asked to investigate companies and find out what the star performers are doing differently to the mediocre performers and this book is all about his findings and also a lot of scientific experiments that have been done to work out what makes exceptional people.

One of the first discoveries Rob talks about is during World War 2 when the USAAF was trying to get the right people trained for flying. He talks about a civilian psychologist called John C Flanagan.

Flanagan was charged with trying to investigate in depth why certain trainee pilots made the grade while others fell short. After asking general questions and getting vague answers he changed his tactics and stopped asking general opinions as to why missions succeeded or failed but instead urged the pilots and instructors to talk about specific episodes of triumph or failure in forensic detail with a particular focus on what they did, what they said and what they were thinking at the time. Over time he and his team interviewed tens of thousands of personnel, asking them to describe specific instances in which they succeeded or failed so and as a result his research enabled the USAAF to make better recruitment decisions turning away more candidates that were unlikely to make it through pilot training.

The next example is one where Rob was called into an IT organisation to help work out the difference between the top salesmen and the mediocre salespeople. After interviewing enough people at the technology firm he analysed their stories to understand the trivial differences in behaviour that distinguished high achievers from their less prosperous counterparts. Top key account managers tended to spend more time engaging in social chit chat and building rapport before getting down to business, they were more likely to pick up a phone that send an email, and they tried to influence customers in indirect as well as direct methods.

What Rob has found through all his research is essentially there are 8 traits or behaviours that successful people possess.

Here is the list:

  • Awe
  • Cherishing
  • Authenticity
  • Centredness
  • Connecting
  • Daring
  • Citizenship
  • Visioning

Over the next few blog posts I will go into detail on each of these traits or behaviours as I continue to read the book and find out more of each of these traits.

The trait I am going to work on today is Awe.

The simple description of Awe that is in the book is “Exceptional people aren’t just born more creative – they fuel their imaginations by actively pursuing new experiences and consciously staying open-minded about or ‘in awe’ of, new possibilities. Rather than assuming they know enough about their field or industry, they remain curious and realise that there is always more to learn and consider”

How often do you take the time to look around yourself, to notice the birds in the morning chorus, to take time to read books that feed your mind? Through the 90 day bootcamp I have been encouraged to read daily and have read some of the most amazing books, have started videoing and as a result I am taking time to listen to the world, looking at the amazing nature around me when I am walking to do things like walking to catch the bus. Looking at amazing sunsets and taking note of things all the time.

Rob talks about experiments that were done on observation. The researchers gave the students a task, to count the number of times the ball was passed between members of the team in white. Immediately after watching the film the students were asked to write down how many passes they’d counted. The researchers then asked, ‘did you see anyone else besides the six players appear on the video?’ and ‘did you see a gorilla walk across the screen?’ More than half the participants were puzzled. What gorilla? They hadn’t seen any gorilla.

Another experiment is where another experiment team got people to count the number of photographs in a newspaper. After several pages, there was a half page advert with the words: ‘Stop Counting. There are 43 photographs in this newspaper.’ But most people kept on turning the pages, too engrossed in counting photos to see the answer. A few pages later, another bigger advert proclaimed: ‘Stop counting. Tell the experimenter you’ve seen this and win 150 pounds.’ Again most people didn’t notice it. Oblivious to the cash prize, they diligently carried on with the task despite the answer being literally spelt out in black and white. Only a handful of people spotted the adverts, usually laughing and asking to claim their winnings.

These are powerful experiments showing how the mind is concentrating and really does not take notice of anything outside of our given task. It just shows how narrowly our minds can sometimes work.

Here is another example. Rob asked a group of people if they have time for him to tell them a story, a few of them checked their watches and gave the go-ahead. The next question he asked was what is the time? Despite having just looked at their watches, they were not looking to tell the time. They were looking to see if they had enough time to listen to a story before the end of session.

These examples highlight a phenomenon that psychologists call ‘inattentional blindness’. When we look for one thing, we may fail to notice others. Focusing our attention too intently on any particular goal or direction may blind us to other opportunities.

Do you get focused on doing a task at work, so much so that nothing will interrupt you? The problem with this is that you might not consider whether you can do away with the task entirely.

Selling one product to customers we might not actually see that the world has moved on and people are not interested in that product any longer. If we get too fixed on a specific goal. Get too fixed on a specific goal we may not spot those other openings. Be careful not to have so much focus that you are not able to see other ideas and opportunities.

A good example of this is a creative team that was so busy collecting images from art galleries etc and failed to notice that online companies were selling digital photography at a fraction of the price. As a result this creative team started losing lots of business.

Creativity is defined by Rob as the act of coming up with the act of coming up with ideas that allow us to make a difference to our lives and those of the people around us. We all need it. Creativity allows engineers to build new machines, office workers to devise quicker ways of working, and parents to find new ways of entertaining their children.

Small changes can make a big difference

Rob’s research shows that high achievers take an active decision to stop what they are doing occasionally to ask if there might be an entirely better way of doing it. And we can learn from them. We need to make time to absorb new ideas, to think, to question, speculate and ultimately produce new insights and breakthroughs.

So take out some time in your busy lives to smell the roses, look around you and appreciate life and just think.

What small changes can you make that will make a big difference? One small change you can make that will make a big difference  is to listen to powerful information daily, to read powerful books and of course take time out to look at things from different perspectives.

I have found writing these blogs, doing videos and reading has already made a major difference to me and my confidence.  I am working with an amazing mastermind of people that have had so many breakthroughs over this 90 day boot camp that I am forever in Awe of the achievements.

Sit down at the end of each day and work out what you have achieved and you will be forever amazed at what you can tick off your list.

So what small changes are you going to make to become an exceptional person?

Check out the banners below, leave your email address and together we can work on making small changes to make us into exceptional people.

Have a great day.



Source material for this blog has been "The Extra one percent- how small changes can make big differences" by Rob Yeung

Attitudes and how they can affect you

I have the opposite attitude, I am saying life is an opportunity, I am working on my internet marketing business, I am reading powerful books, I am working with a really empowering group of people, for now I will just go out into the contracting world until this business kicks in and I get my freedom. I am happy and content and know that I will succeed. I know that we have reached the bottom of our trough and the only way to go is up now.

Attitudes and how they can affect you


Hi everyone

Well it has been a little while since I wrote but I have been going through interesting times.

I found out last week that my job has been disestablished. This is the second redundancy I have been through so I know how it goes and this time I am able to cope.

At the same time my husband has been going through a hard time. He didn’t realise quite how hard it was going to be starting his own business coaching business. At the start of the week he was telling me life sucks. I told him he needs to get rid of that attitude and instead say that we are the lowest we are going to go and now we can only go up. Midway through the week his attitude has improved again.

The reason why he was saying life sucks was that, he was made redundant December last year, his Grandmother died this year in February, he has not had any solid paying work for six months, one of our pet mice died over the weekend, we have had no car so weekend activities have been curtailed for the last few months and to top it off I have been made redundant now.

I have the opposite attitude, I am saying life is an opportunity, I am working on my internet marketing business, I am reading powerful books, I am working with a really empowering group of people, for now I will just go out into the contracting world until this business kicks in and I get my freedom.  I am happy and content and know that I will succeed. I know that we have reached the bottom of our trough and the only way to go is up now.

Already things are changing,  I will be helping my husband prepare his CV, he has so many skills, but hasn’t really thought about them. He just does not like sitting down and doing the administration. We will get another couple of female mice to keep Smoke, the surviving mouse, company this week so we will have a happy mice collection again. When we are both contracting we will be able to pick up a car so we are able to travel in the weekends again and do swimming and stuff like that, because public transport is all very well but it does not go where we want to go at the kind of times we want to go. Everything is looking up.

As my calendar says this month

“Wherever you go, no matter what the weather, always bring your own sunshine”

I am learning through my own reading and experience and reading other people’s blogs and seeing their experiences that attitude is just so important. I know I will get a good paying contract role, which will set me up until my digital products business takes over. I also know that as soon as my husband’s skills are with the agencies he will be picking up work without an issue. He will love contracting and I know he has desired skills. I also know that he will be able to continue his business coaching work in the evenings and build up a great reputation that way.

Opportunity is coming our way every way we look. Our local Neighbourhood social platform has just opened up a business arm so we will be able to advertise his business coaching there, I have been looking on our local Job search websites and there are heaps of jobs that match my skills and I know that soon we will be earning more money than we ever have before, which will give us the opportunity to invest in our businesses as well.

Life is looking good.

That is the only attitude I can have.

I am setting my goals, starting to visualise my future and I know I will succeed and the down patch we are going through is only a learning opportunity.

One of my aspirations is to be able to donate a good regular sum of money to a family I am helping in Kenya so they can be lifted from a minimum income job into a well-paying position. So they can afford to get a good quality house and not be scared every time that it rains in the rainy season that their mudhouse will fall down. I would like to see Peter able to get work closer to home or be able to move his family closer to his workplace,  as he currently works 575km away from his home,  so getting home is very difficult for him.

To start this process off I am starting a “givealittle” page which is a free fundraising site in New Zealand, to help with the Sifuna Family’s immediate needs of getting their daughter home from the hospital. Norlan is 10 years old and was admitted to hospital last month. Unfortunately because they have not been able to pay the bill, Norlan remains confined to the hospital when she would rather be at home and going to school. She will remain there until the bill is paid and the bill keeps going up every day with food and accommodation costs. Peter gives me updates every day on Norlan, and this week Norlan’s teacher was able to bring a few of her schoolmates into the hospital to play with her for about 20 minutes which was good for her.

The other attitude I am pushing is do not quit.

I am working on a 90 day boot camp and unfortunately I have got behind on a number of the assignments because of what has been happening, however I will not quit. I will be working hard to get myself caught up again, because the momentum is so great. I have just been listening to a webcast about changes that are happening to our business and I and my collegues are so excited about what is happening in the industry. This is a really exciting time for our industry and I would love for you to join me on the roller coaster that is going to lead to more success for more people.

Attitudes and how they affect you

I started off by calling this blog attitudes and how they affect you. I believe that an attitude like my husband’s was at the beginning of the week is not good so we are working together to change that attitude.  He is usually pretty good but has down times, whereas me, I am forever chirpy, positive and know that success will come our way. I am affecting him daily as his attitude is uplifting more and more daily. I love seeing him succeed and be happy. The change in attitude is immediately uplifting.

If you have an attitude where you feel that everything is wrong and life sucks then life will suck. You need to change it so that you attract good things to you. You need to be grateful for everything you have and more of the good stuff you want will come to you. Remember wherever you are, whatever the weather, always bring your own sunshine.

I look at the the Sifuna Family I am trying to help in Kenya and are forever grateful for what I have access to in our first world country and I just want to share so much of it.  Please help me help the Sifuna Family.

Contact me for details of how you can help to get Norlan home from hospital.

Be grateful every day for what you have and what you have achieved and your attitude will be forever positive.

Click any of the banners on this page to find out more about the extremely powerful business I am involved with.

Have a great day and remember Where ever you are always bring your own Sunshine.

Giving | The power of giving

This blog is about the Power of Giving and a Kenyan Family that needs your help now.

The power of giving

This week has been hard for me but also very powerful.  As I mentioned in my posts the other day one of my friends in Africa is struggling. I feel helpless been on the other side of the world and not been able to give him and his family a hug, however I have done what I can this week and given something to them and also promoted their plight.

This week I gave some money to help him out.  The money I gave him will help him with transport for getting back to his workplace but it will do nothing to help pay the hospital bill.  The hospital has officially discharged his daughter but is now keeping her at the hospital until the hospital bill is paid.

This is something I can not understand as in our country we have public hospitals and health service.

I love the power of giving and would give more if I was in the financial position to, however the feeling of being able to gift something, no matter how small,  to a friend was amazing, and I would love to be able to give more and will over time. However I am now putting my energy into putting out the request now for others to assist Peter and his family as well.

I am listening to an audio right now by a minister called Joel Osteen about asking for plenty, and God will provide. He talks about an old lady who Elijah went to see who only had one jar of oil that was of any value left to pay a bill.  Elijah tells her to go to her neighbours and borrow many containers.  When she returns with these many empty containers she is told to start pouring the oil and no matter how many containers she fills the oil never runs out.  The more empty containers you provide the more God will fill them.

God takes pleasure in providing for me and those I love and care for.

This week I found out that my workplace has provided an ambulance for the Wellington Free Ambulance and is looking at ways to make sure that communication in the service is the best that can be.  As this is one of my Whys then this makes me very proud and I look forward to when My husband and I can do this as well.

I am running this business so I have freedom to be able to give to people and charities as I want to and not worry about how I am going to pay my own bills.  I am starting to give so I know the feeling of it more and more even if we are feeling the pinch a bit ourselves because God will provide.

The power of giving

My gift in life is to be able to give to others. We need to believe that we live in plenty and can provide for others as well as ourselves.

Here is bit about Peter and Janet Sifuna and their four daughters

Peter is a Security Guard Manager at a resort 575kms away from the home where Janet and their four daughters live in a mud house.

When something happens as had happen twice this month Peter has to catch the bus home to see his family and each bus journey costs about 2000 Kenya Shillings.

At the beginning of last month Peter had to go home because his mother had cancer and had to have an operation and Peter had to lease the only piece of land he had to rent. So all his reserves were taken up looking after his Mother and Father.  Now a few weeks later his oldest daughter who is only 10 is admitted to hospital with Malaria and he is told the bill for the hospital is 31000 Kenya Shillings.  For those of us in New Zealand that is about 475.00 or in USD about 375.00.

It does not sound much to us but for Peter this is a large amount of money and make matters worse Norlan is basically held to ransom with food and linen costs been added everyday until the hospital bill is paid.

Please talk to me if you think you can help out this family.  I do not want to see them lose their home and for the hospital bill to keep increasing.

This photo shows the four girls and Peter and Janet.

The older girls in school uniform are Norlan and Olivia, The little girl in the pink floral top is Sherea and the little girl with the pink topknots that were Janet’s handiwork is Kim Junior.

The Sifuna Family

Peter has told me that when it rains, and does a lot over the rainy season, that he worries that the mud house house will fall down around the girls.  He has also told me the family struggles to pay the school fees.  So I am going to contribute small amounts to help the family out in the future.

Peter is teaching me Kiswahili the native language and has also just about completely arranged a trip for when we do visit them eventually.  We have built up quite a close online relationship over the last few months and it is painful to see them struggling like this.

If you want to experience the power of giving  please help out this family in their time of need and also help yourself so you do not need to go through this kind of hardship by joining me in this wonderful business which is helping me to grow and be such a powerful person.

Click any of the Banners on this Page, fill out the email form below and connect with me on Facebook, instagram or pinterest.

Have a great day.